Welcome to Stixs.ai! These Terms and Conditions (“Terms”) govern your use of our software-as-a-service platform (the “Tool”) and form a binding legal agreement between you and Stixs Labs Limited. By accessing or using the Tool, you agree to follow and be bound by these Terms, along with our Privacy Policy. If you do not agree, you may not use the Tool. Please read these Terms carefully, and contact us if you have any questions.

1. Services & Use

1.1. We provide a Software-as-a-Service (SaaS) tool (“the Tool”) that delivers optimized database queries. The purpose of the Tool is to improve performance, efficiency, and reliability of your database operations through advanced algorithms and query optimizations. You are responsible for ensuring that your data and systems are compatible with the Tool and its output.

1.2. The Tool may include additional features such as performance analytics, monitoring dashboards, and query tuning recommendations. These features are designed to provide actionable insights and further enhance database efficiency. We make no guarantees about the suitability of these features for your specific needs.

1.3. We reserve the right to modify, update, or discontinue any part of the Services, including features and functionality, without prior notice. Significant changes will be communicated through our website or via email notifications, where feasible. Continued use of the Tool following changes constitutes acceptance of those changes.

1.4. The Tool is intended for professional use. You agree to use it responsibly and ensure your personnel are trained and knowledgeable about its operation.

1.5. You agree to use the Tool in compliance with these Terms, applicable laws, and any policies or guidelines provided by us. Failure to comply may result in suspension or termination of your access.

1.6. You are solely responsible for ensuring that your database environment is properly configured and maintained, verifying the accuracy and integrity of data used with the Tool, and the consequences of executing queries generated by the Tool, including any data loss, corruption, or performance issues.

1.7. You may not:

Use the Tool to engage in unlawful or harmful activities.
Circumvent security measures, reverse engineer, or attempt to gain unauthorized access to the Tool.
Resell, sublicense, or distribute the Tool without prior written consent.
Engage in activities that disrupt the performance or integrity of the Tool or our infrastructure.

1.8. We may impose limits on queries, users, or database connections as specified in your subscription plan. Exceeding these limits may result in additional charges, service restrictions, or temporary suspensions. You are also responsible for ensuring your systems meet the minimum technical requirements to use the Tool. Failure to meet these requirements may affect performance and functionality.

1.9. Our Tool leverages artificial intelligence (AI) to provide optimized database query recommendations. While the tool aims to improve performance, all recommendations are generated algorithmically and may not always be accurate, optimal, or error-free.

1.10. Due to the inherent nature of AI technology, recommendations may contain inaccuracies or incorrect assumptions. They may not fully account for your unique data structure, database configurations, or specific business requirements. As a result, there is a risk of performance issues, data inconsistency, or unintended consequences if recommendations are applied without proper review.

1.11. It is your responsibility to review, verify, and validate all recommendations before applying them in any live or production environment. You are advised to:

Conduct thorough testing of queries or configurations generated by the tool.
Ensure recommendations align with data integrity and security standards.
Consult with database administrators or technical experts, if necessary, before implementation.

1.12. We disclaim any liability for damages, data loss, system malfunctions, or business interruptions resulting from use of AI-generated recommendations. By using the service, you acknowledge that recommendations are for informational and advisory purposes only.

1.13. We are committed to continuously improving the accuracy and reliability of our AI-driven features. Users are encouraged to provide feedback to refine and enhance the tool’s capabilities.

1.14. We provide the Tool on an “as-is” and “as-available” basis. We expressly disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free operation or specific results. The Tool’s performance may be influenced by external factors beyond our control.

1.15. User Assumption of Risk: You acknowledge that the Tool’s effectiveness depends on various factors beyond our control, including database complexity, data quality, and external infrastructure.

1.16. We disclaim all liability for any loss or damage arising from your use of the Tool, including data loss, business interruption, and system malfunctions.

1.17. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use or misuse of the Tool, including legal fees and third-party claims.

1.18. You retain all rights to data you submit or upload to the Tool (“Customer Data”), and we claim no ownership over such data. We shall treat your Customer Data as confidential and will not disclose it except as necessary to provide the Services or comply with legal obligations. Likewise, you agree to maintain as confidential any proprietary or non-public information about us or the Tool.

1.19. From time to time, we may offer access to beta or experimental features (“Beta Features”). These Beta Features are provided on an “as-is” basis and may be unstable or contain bugs. We make no guarantees regarding the performance or availability of Beta Features, and disclaim all liability arising out of or related to their use.

2. Account Registration, Security, Fees, and Payment

2.1. You must register for an account to use the Tool. You agree to provide accurate and complete information during registration. Failure to do so may result in account suspension or termination.

2.2. You are responsible for maintaining your account’s security and must notify us immediately if you suspect unauthorized access or activity on your account.

2.3. Unless otherwise agreed in a separate written agreement for an Enterprise or other customized plan, fees for the Service (“Fees”) shall be based on the pricing published on our Site as of the Subscription Date for the Initial Period. Use of the Tool may require payment of subscription fees. Fees are due in advance for each billing cycle and are non-refundable unless otherwise required by law or specified in your service agreement.

2.4. We reserve the right to adjust fees and pricing with prior notice. Your continued use of the Tool constitutes acceptance of the new pricing.

2.5. Subscriptions may automatically renew at the end of each billing cycle unless you cancel in accordance with any notice requirements outlined in your service plan. If you choose to cancel, you must follow the cancellation procedure described on our website or in your account settings. Any pre-paid fees for the remaining portion of your billing cycle are typically non-refundable, unless otherwise stated in your agreement or required by law.

3. Intellectual Property, Termination, and Liability

3.1. We retain all rights to the Tool, including software, algorithms, and related intellectual property. You are granted a non-exclusive, non-transferable licence to use the Tool during your subscription period.

3.2. We may suspend or terminate your access to the Tool for any reason, including breach of these Terms or failure to pay fees. In no event shall Stixs.ai or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the Tool or materials on this website, even if Stixs.ai or a Stixs.ai authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

3.3. We do not exclude or limit liability for death or personal injury caused by our negligence or any other liability that cannot be excluded under UK law. In addition to any indemnification obligations stated elsewhere in these Terms, you agree to defend, indemnify, and hold us harmless from any third-party claims arising out of or relating to:

Your breach of these Terms
Your misuse of the Tool
Your violation of any applicable laws or regulations

3.4. Except for liability that cannot be limited or excluded under applicable law, our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you have paid to us for the Tool in the six (6) months immediately preceding the event giving rise to the claim.

3.5. User Representations & Warranties: You represent and warrant that:

You have all necessary rights and consents to provide the data you upload to the Tool.
Your data does not violate or infringe any intellectual property, privacy, or other rights of any third party.
You will comply with all applicable laws, including industry-specific regulations, in your use of the Tool.

4. Data Protection, Governing Law, and Changes to These Terms

4.1. We process personal data in accordance with our Privacy Policy. You are responsible for ensuring compliance with applicable data protection laws. These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. In all other cases, any legal proceedings arising out of or in connection with these Terms shall be brought exclusively in the courts of England and Wales.

4.2. We may update these Terms periodically. Continued use of the Tool after updates constitutes acceptance of the new Terms. We may transfer our rights and obligations under these terms to another party. We will always tell you in writing if this happens and ensure the transfer will not affect your rights under the contract.

4.3. If a court finds part of this contract illegal, the rest will continue in force. Each one of these terms operates separately. If any court or relevant authority decides any of them are unlawful, the remaining paragraphs will remain in full force and effect.

4.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.

4.5. You are solely responsible for determining whether the Tool meets your regulatory requirements and for implementing any necessary measures to ensure compliance.

5. Service Availability, Maintenance, Security, and Support

5.1. We will make reasonable efforts to ensure the Tool is available continuously, except for scheduled maintenance or unforeseen outages. We are not liable for any unavailability caused by circumstances beyond our reasonable control. Where practicable, we will provide notice of scheduled maintenance. From time to time, we may schedule maintenance that could temporarily limit or suspend access to the Tool. Emergency or unscheduled maintenance may be required at any time, and we will endeavor to minimize disruption.

5.2. We implement commercially reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. No security system is impenetrable, and we cannot guarantee absolute security. You are responsible for securing your own systems and credentials.

5.3. We provide standard support via email or a ticketing system during normal business hours, unless otherwise specified in a separate SLA. We do not guarantee specific response or resolution times under standard support. Additional support tiers may be available at an extra cost.

5.4. You are solely responsible for maintaining up-to-date backups of your data. While the Tool may help optimize queries and improve performance, we do not assume responsibility for the backup or recovery of your data in the event of corruption, data loss, or system failures.

6. Other

6.1. The Tool may include integrations with third-party services or use open source components. We do not control and are not responsible for the performance, availability, or terms of such third-party services. Use of these services may be subject to separate terms and conditions.

6.2. You agree to comply with all applicable export and import regulations. You will not use the Tool in violation of any embargoes, sanctions, or other applicable trade regulations.

6.3. Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including acts of God, natural disasters, terrorism, labor disputes, or internet outages. Obligations are suspended for the duration of any such event.

6.4. You agree not to use the Tool for competitive analysis, benchmarking, or to develop a competing product. You also agree not to solicit our employees for employment without our prior written consent.

6.5. If you provide suggestions, ideas, or other feedback about the Tool (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use, incorporate, and otherwise exploit such Feedback for any purpose without obligation to you.

6.6. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

7. Contact Us

If you have any questions, contact us at:

Stixs Labs Limited
Lea House, Bridge Road, Godalming, Surrey, GU7 3DT
hello@stixs.ai